Terms and Conditions

Welcome to playvoltco.com (the “Website”). The Website is operated by YATIAN TRADING CO. LIMITED (“PlayVolt,” “we,” “us,” or “our”), a company registered in Hong Kong with its registered address at:

FLAT/RM 511, 5/F, MING SANG INDUSTRIAL BUILDING,19-21 HING YIP ST, KWUN TONG, KL

These Terms and Conditions (“Terms”) govern your access to and use of the Website and your purchase of game credits, diamonds, tokens, points, and other digital top-up products and services.

By accessing the Website, placing an order, or using our services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, you must not use the Website or place an order.

1. Eligibility

You must be at least 18 years old to place an order through the Website.

If you are under 18 years old, you may only use the Website with the permission and supervision of your parent or legal guardian. The parent or legal guardian shall be responsible for all orders and activities conducted by the minor.

By placing an order, you represent that you have the legal capacity and authority to enter into a binding agreement.

2. Our Services

PlayVolt provides digital game top-up services, including game credits, diamonds, tokens, points, and other virtual items for supported games.

Products and services available on the Website may vary depending on the game, publisher, country, platform, server, currency, and availability.

We reserve the right to add, modify, suspend, restrict, or discontinue any product or service at any time without prior notice.

Unless expressly stated otherwise, PlayVolt is an independent digital top-up service provider and is not affiliated with, sponsored by, endorsed by, or officially connected with any game developer, publisher, platform operator, or trademark owner.

All game names, logos, trademarks, and related materials belong to their respective owners.

3. Customer Information

To complete a top-up order, you may be required to provide information including:

Player ID, User ID, or Character ID;
Game server, region, or platform;
Game nickname or account name;
Email address or telephone number;
Payment and transaction information; and
Any additional information reasonably required to process or verify the order.

You are responsible for checking that all information submitted is complete, current, and accurate before confirming payment.

We are not responsible for any loss, incorrect delivery, delay, or failed top-up resulting from incorrect information provided by the customer, including an incorrect Player ID, server, region, game, platform, or product selection.

4. Orders and Acceptance

Submitting an order does not automatically mean that the order has been accepted.

An order is accepted only after:

Payment has been successfully received or authorized;
Any required identity or payment verification has been completed;
The selected product remains available; and
We begin processing or fulfilling the order.

We may reject, suspend, cancel, or request additional information for an order if:

Payment cannot be verified;
The order appears unusual, fraudulent, unauthorized, or high-risk;
The customer provides incomplete or incorrect information;
The product is unavailable;
The transaction may violate applicable laws, payment-provider rules, or game publisher policies; or
A technical, pricing, or system error has occurred.

If we cancel an order before successful delivery, the amount paid for the cancelled order will be refunded in accordance with Section 9.

5. Prices and Payment

All prices are displayed in the currency stated on the Website or checkout page.

Prices may change at any time due to exchange-rate movements, supplier pricing, game publisher adjustments, taxes, payment-processing costs, promotions, or other commercial factors.

The price displayed at the time an order is confirmed will normally apply to that order, except where there is an obvious pricing, technical, or system error.

Available payment methods may be provided by third-party payment processors. By using a payment method, you also agree to the applicable payment provider’s terms and conditions.

You confirm that:

You are authorized to use the selected payment method;
The payment information you provide is accurate;
The payment is not connected with fraud, money laundering, unauthorized activity, or any unlawful conduct; and
Sufficient funds are available to complete the transaction.

Additional charges imposed by banks, card issuers, payment providers, telecommunications providers, or currency-conversion services are the customer’s responsibility.

6. Order Processing and Delivery

We will make reasonable efforts to process orders within the estimated delivery time displayed on the Website.

However, delivery times are estimates only and are not guaranteed. Orders may be delayed because of:

Payment verification;
Incorrect or incomplete customer information;
Game publisher or server maintenance;
Third-party supplier delays;
Technical or network problems;
High transaction volumes;
Security or fraud checks; or
Events beyond our reasonable control.

A digital top-up is considered successfully delivered when the relevant virtual item, credit, diamond, token, point, or balance has been credited to the Player ID or game account provided in the order.

Customers should check their game balance and transaction history after receiving a delivery confirmation.

7. Irreversible Digital Products

Game credits, diamonds, tokens, points, and other virtual items are digital products that may be delivered immediately and are generally irreversible after successful delivery.

Once an order has been successfully credited to the Player ID or game account supplied by the customer, it cannot normally be cancelled, reversed, exchanged, transferred, or refunded.

By placing an order, you expressly request that we begin processing and delivering the digital product before the expiry of any otherwise applicable cancellation period, to the extent permitted by law.

8. Cancellations

A customer may request cancellation only if the order has not yet been processed, fulfilled, or successfully delivered.

Cancellation requests must be submitted to [SUPPORT EMAIL] as soon as possible and must include the order number and payment details.

Submitting a cancellation request does not guarantee cancellation. If processing has already started or the top-up has already been delivered, the order cannot normally be cancelled.

We may cancel an order if fulfillment is not possible, payment cannot be verified, the product is unavailable, or the order violates these Terms.

9. Refund Policy

9.1 Eligible Refunds

A refund may be approved in the following circumstances:

We are unable to complete the order;
The top-up fails and no digital value is credited;
The same order is charged or fulfilled more than once because of an error caused by us or our processing system;
We deliver an incorrect product or amount because of an error caused by us; or
We cancel the order before successful delivery.

9.2 Non-Refundable Situations

A refund will normally not be provided where:

The top-up has been successfully delivered;
The customer provides an incorrect Player ID, server, region, game, platform, or account information;
The customer selects the wrong product or quantity;
The customer changes their mind after processing or delivery has started;
The game publisher suspends, restricts, closes, or bans the customer’s account;
The customer cannot access the game because of their device, internet connection, account status, regional restriction, or game server;
The customer has already used, transferred, consumed, or spent the virtual items;
The value or price of the virtual items changes after purchase; or
The request is submitted outside the applicable reporting period without a reasonable explanation.

Nothing in these Terms excludes any refund or remedy that cannot lawfully be excluded under applicable law.

9.3 Refund Request Period

Customers must submit a refund request within seven (7) calendar days after:

The order date;
The stated or expected delivery date; or
The date the customer first becomes aware of the relevant error,

whichever is later.

Customers should contact us promptly after discovering a problem. Delayed reporting may prevent us from verifying the transaction with the relevant supplier or game system.

9.4 Required Information

A refund request must include:

Order number;
Customer’s name and contact details;
Player ID and server information;
Payment receipt or transaction reference;
A clear explanation of the issue;
Screenshots or screen recordings showing the game balance and relevant transaction history; and
Any other information reasonably requested for verification.

Incomplete requests may take longer to review.

9.5 Review Period

We will normally review a complete refund request within three (3) to seven (7) business days.

Complex cases involving payment providers, suppliers, game publishers, technical investigations, or suspected fraud may require additional time.

9.6 Refund Processing Time

If a refund is approved, it will normally be returned to the original payment method within seven (7) to fourteen (14) business days after approval.

The actual time for the refunded amount to appear may depend on the customer’s bank, card issuer, e-wallet provider, or payment processor.

Unless required by law or agreed otherwise, refunds will be limited to the amount actually paid for the affected order. Third-party charges, bank fees, currency-conversion differences, and payment-processing fees may be non-refundable where they were not received or retained by us.

10. Duplicate Orders

Customers must check their order history before submitting another order.

Orders placed more than once by the customer, including orders caused by repeated clicks, browser refreshes, network delays, or repeated payment attempts, will not automatically qualify for a refund if each order was separately authorized and successfully delivered.

If duplication was caused by our system or processing error, the customer may submit a refund request under Section 9.

11. Payment Disputes and Chargebacks

Before opening a chargeback or payment dispute, customers must contact us at ytianlimited@gmail.com and allow us a reasonable opportunity to investigate and resolve the matter.

Fraudulent, dishonest, or abusive chargebacks may result in:

Suspension or termination of access to our services;
Cancellation of pending orders;
Submission of transaction and delivery evidence to the payment provider;
Recovery of unpaid amounts and reasonable administrative costs; and
Reporting of suspected fraud to relevant service providers or authorities where appropriate.

This section does not prevent customers from exercising any lawful rights available through their bank, card issuer, payment provider, or applicable consumer-protection law.

12. Verification and Fraud Prevention

We may conduct security and compliance checks before or after accepting an order.

We may request identification, proof of payment ownership, confirmation of the transaction, billing information, or other supporting documents where reasonably necessary to prevent fraud, unauthorized payments, money laundering, or other unlawful activity.

Information collected for verification will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

Failure to provide requested information may result in an order being delayed, rejected, or cancelled.

13. Prohibited Use

You must not use the Website or our services to:

Conduct fraud or make unauthorized payments;
Use a stolen or unauthorized payment method;
Violate applicable laws or regulations;
Interfere with the Website’s security or operation;
Introduce viruses, malicious code, bots, or automated attacks;
Obtain unauthorized access to another person’s game or Website account;
Abuse refund, promotional, or chargeback procedures;
Resell our services without written authorization;
Provide false or misleading information; or
Infringe the rights of PlayVolt, a game publisher, another customer, or any third party.

We may suspend or terminate access, cancel pending orders, and report suspected unlawful conduct where appropriate.

14. Game Publishers and Third-Party Services

The availability and operation of games, servers, accounts, virtual currencies, and digital items are controlled by the relevant game publishers and third-party service providers.

We do not control and are not responsible for:

Game maintenance, outages, updates, or closures;
Changes to game rules, prices, currencies, or virtual items;
Account bans, restrictions, resets, or suspensions imposed by a publisher;
A publisher’s decision to remove or modify virtual items;
Regional or platform restrictions; or
Failures caused by third-party payment processors, suppliers, networks, or service providers.

Your use of a game or platform remains subject to the terms and policies of the relevant game publisher or platform provider.

15. Intellectual Property

The Website’s design, text, graphics, software, databases, and original content are owned by or licensed to YATIAN TRADING CO. LIMITED and are protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, publish, reverse-engineer, or commercially exploit any part of the Website without our prior written permission.

Game titles, logos, characters, trademarks, and related intellectual property belong to their respective owners and are used only for product identification and compatibility purposes.

16. Disclaimer

We will provide our services with reasonable care and skill. However, the Website and services are provided on an “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

The Website will always be available, uninterrupted, or error-free;
Every product will remain available;
Orders will always be completed within an estimated timeframe;
Third-party game servers or payment systems will operate without interruption; or
The services will meet every customer’s personal requirements.

Nothing in these Terms limits any guarantee, warranty, duty, or liability that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, YATIAN TRADING CO. LIMITED shall not be liable for indirect, incidental, special, consequential, or punitive losses, including loss of profits, gaming progress, account access, virtual items, data, business opportunity, or reputation.

Our total liability arising from an affected order shall not exceed the amount actually paid by the customer for that specific order.

These limitations do not apply to liability resulting from fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited or excluded.

18. Indemnity

To the extent permitted by law, you agree to indemnify YATIAN TRADING CO. LIMITED against losses, claims, damages, liabilities, and reasonable expenses arising from:

Your unlawful or unauthorized use of the Website;
Your breach of these Terms;
Your infringement of another person’s rights;
False or misleading information provided by you; or
Fraudulent or unauthorized payment activity attributable to you.

19. Suspension and Termination

We may restrict, suspend, or terminate your access to the Website or services if we reasonably believe that you:

Have breached these Terms;
Have engaged in fraud, abuse, or unlawful activity;
Present a security or payment risk;
Have submitted repeated abusive refund or chargeback claims; or
May cause harm to us, our customers, payment providers, suppliers, or third parties.

Termination does not affect rights or obligations that arose before termination.

20. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using the Website, you acknowledge that certain information may be shared with payment processors, top-up suppliers, game-related service providers, fraud-prevention providers, and other parties where reasonably necessary to process and verify your order.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, payment requirements, or applicable laws.

Updated Terms will be published on the Website with a revised “Last Updated” date. Changes will apply from the date they are published and will not normally affect orders completed before that date.

Your continued use of the Website after updated Terms are published constitutes acceptance of the revised Terms.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary, and the remaining provisions shall continue in full force.

23. No Waiver

Failure or delay by us in exercising any right under these Terms does not constitute a waiver of that right.

24. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any order-specific terms displayed at checkout, constitute the entire agreement between you and YATIAN TRADING CO. LIMITED concerning your use of the Website and purchase of our services.

If there is a conflict between these Terms and any order-specific terms expressly displayed and accepted at checkout, the order-specific terms will apply to that order.

25. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Subject to any mandatory consumer rights that apply in the customer’s place of residence, the courts of Hong Kong shall have non-exclusive jurisdiction over disputes arising from or relating to these Terms, the Website, or our services.

26. Contact Us

For order enquiries, cancellations, refund requests, or questions about these Terms, please contact:

YATIAN TRADING CO. LIMITED
FLAT/RM 511, 5/F, MING SANG INDUSTRIAL BUILDING,
19-21 HING YIP ST, KWUN TONG, KL
Email: ytianlimited@gmail.com